Frequently Asked Questions

🧾 General Compliance

What is CROA and how does it apply to my business?

The Credit Repair Organizations Act (CROA) is a federal law that governs how credit repair services must be marketed, sold, and delivered. If you offer credit repair services to consumers, CROA applies to you—even if you don’t call it “credit repair.”

What’s the difference between CROA and TSR?

CROA governs written contracts, disclosures, and service restrictions, while the Telemarketing Sales Rule (TSR) enforces the payment structure. TSR prohibits charging upfront fees when services are sold by phone unless specific requirements are met.

💼 Services & Pricing

How much do your services cost?

Our pricing is transparent. Core service prices include: Compliance Audit – $497, Merchant & Legal Setup – $397, SOP Bundles from $297 to $697, and à la carte SOPs ranging from $67 to $147. 👉 View full pricing list here.

Do you offer SOPs individually?

Yes, we offer à la carte SOP pricing. Each SOP is priced based on complexity and format. You can mix and match based on your needs or bundle them for more value.

Do you offer bundles or discounts?

Yes. We offer Basic, Premium, and All-In-One SOP bundles. We also provide discounts for multi-service packages. 👉 Start with a bundle →

How long does each service take?

Estimated turnaround times:

• Compliance Audit: 5–7 business days after onboarding
• Merchant & Legal Setup: 7–10 business days
• SOP Bundles: 3–5 business days for delivery
• À la Carte SOPs: 2–4 business days per document

⏱ Book your audit now

📋 Services at CRO Compliance Hub

What’s included in your SOP Templates?

Each SOP includes a step-by-step workflow aligned with compliance regulations. They cover everything from intake and disputes to internal audits and staff training.

What happens during a Compliance Audit?

We review your website, contracts, SOPs, CRM workflows, and disclaimers. You’ll receive a written report, score, and actionable recommendations.

How is your training delivered?

Training is provided through our CRO Compliance Academy™ platform. Each course is on-demand and includes lessons, assessments, and certificates of completion. Team training will be offered when we reach 50 students.

🔐 Legal & Platform Questions

Do I need to be licensed or bonded?

It depends on your state. Some states require registration and bonding for CROs. We provide guidance and referrals to help you stay compliant.

Do you offer legal advice?

No. We are not a law firm. We provide compliance education and consulting based on published laws and FTC guidance.

Can I use your services if I’m not in Florida?

Absolutely. We serve credit repair organizations across the U.S. All services are delivered virtually and securely.

💬 Support

How do I get help or support?

Email info@crocompliancehub.com or call (561) 448-1390. We respond within 1 business day during standard business hours (M–F).

Can you customize SOPs or audits for my company?

Yes! We offer custom-built SOPs, internal workflows, and audit consultations tailored to your service model and CRM.